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By Roxanne Emmerich
The dysfunctional workplace is a killer. Untreated it will kill off your customer base, your profits, and your joy for living as surely as anything.

As managers, leaders and top executives within your organization you’ve got to kill the conflicts in your workplace first before dysfunction takes hold. Here are the top ten workplace conflicts that disrupt organizations – and the cure for each…

1. No teamwork.
The best managers lead a team – not just a group of individual employees. If you have employees at odds and you show no desire to fix it then you are leading your organization to a disaster. So, make sure that the most direct supervisor meets with those involved in a workplace conflict to learn what it will take to resolve it and to secure a firm commitment to do so. Don’t forget to spell out immediate consequences in the event of failure.

2. Saying one thing and meaning another.
If you have an employee with a pattern of saying, “But what I meant was…”, call them on it. Requiring the offender to have all communications checked for clarity for a period of time usually nips this in the bud fast.

3. Giving lip service to new ideas then undercutting them in private.
You’ll want to enlist everyone’s help in keeping this workplace conflict out. Make it clear that dissenting opinions are welcomed during decision making, but that once a decision is made, undercutting will not be tolerated.

4. Defensiveness at reasonable suggestions.
As a manager, it is your responsibility to let your team know that you consider a willingness to improve to be one of the hallmarks of a person with a bright future in your company. Defensiveness should be viewed as what it is – an unwillingness to improve one’s self.

5. Attraction to chaos.
Pot stirring is a violation of principles and a threat to productivity. Counterbalance the pleasure they get from drama with a greater measure of negative consequences.

6. Not following through on commitments.
Let your team know that they are expected to acknowledge errors and make a commitment to clean up every last bit of the resulting mess.

7. Deflecting blame.
Deflecting blame equals deflecting responsibility. Make it clear that the only acceptable behavior is acceptance of responsibility and (as above) quick work to clean up the mess.

8. People pretending like they “never got the memo.”
If there was no breakdown in the actual system, make it clear that the employee is responsible for consistently accessing internal communications like memos and emails so that he is never again “out of the loop.”

9. Refusing to deal with conflict directly.
Conflict resolution is an essential part of a manager’s job. Performance reviews can and should count disruptive interpersonal conflicts against managers on whose watch they occur.

10. Gossiping and backstabbing.
Once you establish a zero-tolerance policy for talking behind another person’s back, give your people permission to address conflict head-on, out loud, courageously and honestly. And make it clear that giving or receiving gossip is not acceptable.

You may have noticed a refrain coming back again and again in this advice: Make it clear. Once you’ve made the determination to purge your workplace of dysfunctional behavior, your greatest ally and most powerful tool will be clarity. Follow the advice in this article and in my new book “Thank God It’s Monday” and you will terminate all workplace conflicts and improve your organization’s productivity.

I hate all SPAers, all management and any dumb bastard that made my job harder.

Despite occasional grumbling, most Americans actually are satisfied with their jobs. A University of Chicago study found that a full 86 percent of the people they interviewed between 1972 and 2006 said they were satisfied with their jobs. Forty-eight percent of this group was even very satisfied.

But what if you don’t belong to that group, and instead you are beginning to doubt whether you and the company are a good fit? You must weigh the risk of leaving your steady salary to venture out into the wild blue yonder of resumes, job ads and, if you’re lucky, interviews.

Such a venture is not one to take lightly. There’s family to think about, and your future, and what if you end up not liking your new job either? Then again, what if you do?

Read the rest of this entry »

The American Association of University Women released a study in 1998 that reported that 70% of girls experience verbal sexual harassment in high school and 50%, unwanted sexual touching.

I was walking with Joe after work and he was asking about my tattoo and my piercings. It was a chance for me to not feel like such a square since he’s a self-proclaimed square. We got on the subject of tattoo tears and I told him the meaning of them as I knew it to be. “I really need to re-evaluate the people I hang around now.” It was an “oh shit!” moment for him which I found hilarious. I’ve lost touch with the street/gangsta life years ago and transformed into a bore because immediately after that conversation he asked me what I was doing later on that night.. “Let’s see… it’s Wednesday? Nothing. Like it made a different which day it was..” That has become my routine answer for what I have planned. He was going home to watch tennis. Me? I came home to catch up on emails and pluck. I pick the oddest compulsions.

This is one of the labels I had to correct at work. Like I told my homegirl, I’d LOVE to live in Humpdick, OK with Hugh Jass (huge ass). I’m working on a collection of these types of labels.

I’m too bored now-a-days… gonna try and get into my book… The Seven Levels of Intimacy: The Art of Loving and the Joy of Being Loved

… (and it was pure hell), the busiest day at UPS. It’s been pure hell ever since my sexual harassment situation (He was fired for multiple sexual harassment charges and forgery but then got his job back a few weeks ago). I’ve switched supervisors 3 times, had problems with management, been cited several times, and worked so much overtime that I basically live at UPS. A lot of things are gonna change in the upcoming weeks but I already put my bid in for a shift change so I’ll escape most of the bullshit. My supervisor from Dallas has only been in OKC for a couple of months and already she’s been demoted because she made the biggest mistake possible… she fucked up on “Harry Potter Day” so now she’s been sent to the “Tower”. We have no idea what the Tower is but if you never want to move up in the company, that’s exactly where they send you.

My boss, my protector, put in his 2 weeks notice today. He’s the only reason why our operation runs half way decent but without my boss, the supervisors can do whatever they want without recourse. Since I’m switching shifts, I have few connections to help me if I get into trouble again so I have to keep my nose clean. I’ve already worked with the 5-9pm shift and they all seem aight so I shouldn’t get into much trouble but ya never know with me. I already have a problem with the security guard and I’m most likely to beat his ass. Other than that, I’m good.

Since all of this drama is going on, I’m supposed to be checking on new jobs and certifications but there’s a lot of fear in me that I can’t override just yet. I’d have to go back to school which is the last thing on this planet that I wanna put myself through again even if it is only for a semester. Gotta do what I gotta do, I suppose. But its not like its the only thing I’m dealing with.

For the most part I’ve isolated myself again and think that I’m better off this way. I’ve been screwed over so much in 2007 enough to last me for a couple of years. I just think that I’m not cut out for friendships and I’ve given up on the notion that I need to keep improving socially or that I need to keep searching for different ways to find people that want to be my friend. I’m less anxious not caring, plus I have other things to worry about.

My parents have been going at it like cats and dogs for weeks, I’m by myself 95% of the time (5% comes from the time I’m at work) so I rarely get touched, Rollerderby is still causing issues, my job is sucking more and more each day, and I go days without sleeping (I just went all of last week with no more than 2 hrs sleep – this is the worst sleep has ever been). I get wild headaches, lift boxes at work until my body is completely exhausted, haven’t had sex in a year, I can’t drink alcohol because of meds and I quit smoking. I am getting absolutely nothing out of life. And shits gonna hit the fan when I enroll back in school. Please, shoot me.

http://www.ihateharrypotter.com/ <!–
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I survived Harry Pottery day (and it was pure hell), the busiest day at UPS. It’s been pure hell ever since my sexual harassment situation (He was fired for multiple sexual harassment charges and forgery but then got his job back a few weeks ago). I’ve switched supervisors 3 times, had problems with management, been cited several times, and worked so much overtime that I basically live at UPS. A lot of things are gonna change in the upcoming weeks but I already put my bid in for a shift change so I’ll escape most of the bullshit. My supervisor from Dallas has only been in OKC for a couple of months and already she’s been demoted because she made the biggest mistake possible… she fucked up on “Harry Potter Day” so now she’s been sent to the “Tower”. We have no idea what the Tower is but if you never want to move up in the company, that’s exactly where they send you.

My boss, my protector, put in his 2 weeks notice today. He’s the only reason why our operation runs half way decent but without my boss, the supervisors can do whatever they want without recourse. Since I’m switching shifts, I have few connections to help me if I get into trouble again so I have to keep my nose clean. I’ve already worked with the 5-9pm shift and they all seem aight so I shouldn’t get into much trouble but ya never know with me. I already have a problem with the security guard and I’m most likely to beat his ass. Other than that, I’m good.

Since all of this drama is going on, I’m supposed to be checking on new jobs and certifications but there’s a lot of fear in me that I can’t override just yet. I’d have to go back to school which is the last thing on this planet that I wanna put myself through again even if it is only for a semester. Gotta do what I gotta do, I suppose. But its not like its the only thing I’m dealing with.

For the most part I’ve isolated myself again and think that I’m better off this way. I’ve been screwed over so much in 2007 enough to last me for a couple of years. I just think that I’m not cut out for friendships and I’ve given up on the notion that I need to keep improving socially or that I need to keep searching for different ways to find people that want to be my friend. I’m less anxious not caring, plus I have other things to worry about.

My parents have been going at it like cats and dogs for weeks, I’m by myself 95% of the time (5% comes from the time I’m at work) so I rarely get touched, Rollerderby is still causing issues, my job is sucking more and more each day, and I go days without sleeping (I just went all of last week with no more than 2 hrs sleep – this is the worst sleep has ever been). I get wild headaches, lift boxes at work until my body is completely exhausted, haven’t had sex in a year, I can’t drink alcohol because of meds and I quit smoking. I am getting absolutely nothing out of life. And shits gonna hit the fan when I enroll back in school. Please, shoot me.

http://www.ihateharrypotter.com/